Return & Refund Policy

At Bragrills, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return within 14 days of receiving your item.

Return Eligibility

To be eligible for a return:

• The product must be unused and in its original condition.
• The product must include original packaging and accessories.
• Proof of purchase/order details must be provided.
• Items returned without prior approval will not be accepted.

How to Request a Return

To initiate a return, please contact us at:

Email: bragrills@gmail.com

Please include your order number, product details, and reason for return.

Once your return request is approved, we will provide further instructions regarding the return process.

Return Shipping

For international orders, return shipping costs are the responsibility of the customer, except in cases where:

• The product received is damaged.
• The wrong product was delivered.
• The product has a manufacturing defect.

Damaged or Incorrect Items

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with photos/videos of the issue. We will review the case and provide an appropriate solution.

Refunds

Once we receive and inspect your returned product, we will notify you regarding refund approval.

Approved refunds will be processed to your original payment method within 7–10 business days. Processing time may vary depending on your bank or payment provider.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Products damaged due to misuse.
• Products without original packaging.
• Products showing signs of use.

Exchanges

If you need a replacement due to a defective or incorrect item, please contact our support team. Exchanges are subject to product availability.

Contact Us

For any return-related questions:

Email: bragrills@gmail.com